PRIVACY POLICY

WORLD COMPASS Co., Ltd. (“We” or “WCC”) provides sales and operations travel product management and facilitation, marketing, and consulting services to our clients in the Japan market (our “Services”).
We recognize that any personal information or data that we collect directly or via third party agencies is critically important and private. The protection of customers’ privacy and data is our legal responsibility and in order to protect and manage personal information we comply appropriately with the Personal Data Protection Law and other relevant laws and regulations. We implement and adhere to our policies for “Protection of Personal Information” herewith (our “Privacy Policy” or “Policy”). 

  • We undertake only to collect and utilize personal information within the scope of the intended use and that this is clearly communicated to customers prior to collection. We will not disclose or provide the customers’ personal information to a third party, the only exception shall be in the case of us having obtained specific approval from the customer, or there is legal cause or obligations, including official requests from the police, taxation office, or authorized legal representatives.
  • We maintain strict protection protocols to prevent personal information from leakage, loss, damage, or falsification and undertake to manage personal information in a technically and administratively appropriate manner. In the unprecedented event of leakage, loss, damage or falsification of personal information, we undertake to inform the person concerned directly of any incident and risks and will take immediate and necessary countermeasures and corrective actions. 
  • We comply with Personal Data Protection Law and other relevant Japanese governing laws and regulations, as well as all guidelines issued by the government or other applicable standards concerning the management and protection of all personal data and information.
  • We undertake to respond swiftly and efficiently to all requests for disclosure of personal information and/or complaints with regards to the handling of personal information by the person concerned.
  • We consider that the use of our Services is acknowledgement of our Privacy Policy as posted at the time of engagement. Our Policy may be updated without advance notice as required to be consistent with changes and updates in any applicable information protection and privacy laws or regulations. The latest version amended and updated will be posted here. 

Hayato Negoro, President and CCO
WORLD COMPASS Co., Ltd.

Handling of Personal Information by WCC

1. Personal Information Handling Business Operator

Company Name: WORLD COMPASS Co., Ltd.
Address: 7F SAKURA Tower, 3-2 Sakuragaokacho, Shibuya-ku, Tokyo
Representative: Hayato Negoro, President and CCO

2. Collection of Personal Information

Personal information we collect from our customers may include: name, gender, age, date of birth, phone number, email and physical address, form of payment and card numbers, work or emergency contact information, and identification. Customers have the power to decide whether they provide their personal information to us or not. However, if the personal information is required to perform our contracts Services, we would not be able to offer our Services and fulfill requests.

We also collect personal information from visitors to our websites via online forms, of which fields may include: name, email address, contact number, and any other personal information you choose to provide.

3. Purpose of Use of Personal Information

We collect personal information from our customers for the provision of our Services, which may include:

  • Issuing airline/train tickets
  • Making accommodation/activity reservation
  • Travel documents application and arrangement
  • Communication
  • Direct marketing

We also collect personal information from our website visitors for the purposes of answering inquiries, providing communications, and marketing.

4. Provision of Personal Information to Third Parties

We will not provide or disclose personal information to third parties without the prior consent of the customer, except in the following cases:

  1. When the customer has given a prior consent to the disclosure
  2. When complying with the laws or regulations
  3. When the provision of personal information is necessary for the protection of human life, human health or property and when it is difficult to obtain the consent of the customer
  4. When the provision of personal information is necessary for enhancement of public health or promotion of sound growth of children and when it is difficult to obtain the consent of the customer
  5. When the provision of personal information is necessary for cooperating with a national institution, a local public entity or an individual entrusted by the institution or the entity in executing the operations legally prescribed and when it might affect the execution of the operations if obtaining the consent of the customer

5. Entrustment of Personal Information

Within the scope necessary to achieve the above purposes of use, we may entrust the handling of collected personal data to our affiliated companies or subcontractors in Japan and overseas. In such cases, we will strictly verify the personal information protection systems of the subcontractors during the selection process and ensure appropriate supervision through contracts and other means.

6. Provision and Entrustment of Personal Data to Third Parties in Foreign Countrieses

When the subcontractor is located in a foreign country, we will provide the data after taking the following measures:

  1. Names of the destination countries: United States, Egypt, Singapore, Malaysia, Vietnam, Thailand, Cambodia, Indonesia, EEA (European Economic Area) member countries, and the United Kingdom.
  2. Overview of personal information protection systems in the respective countries: For an overview of the personal information protection systems in each country, please refer to the website of the Personal Information Protection Commission. Please note that EEA member countries and the United Kingdom are recognized as having a level of protection equivalent to that of Japan.
  3. Security management measures taken by subcontractors: We conclude contracts (or memorandums of understanding) with overseas subcontractors requiring them to implement appropriate personal information protection measures in compliance with the eight principles of the OECD Privacy Guidelines, and we regularly monitor their management status. For further details regarding our security management measures, please contact our “Personal Information Customer Service Desk”.

7. Joint Use of Personal Information

We may jointly use the personal information entrusted to us (such as name, gender, age, date of birth, phone number, address, email address, workplace or emergency contact information, credit card information, identification documents, etc.) with service providers or our group companies for the purpose of arranging travel-related services, future product sales and promotional activities, contacting and corresponding with customers, and other purposes stated in the “Purpose of Use of Personal Information”. The entity responsible for management regarding joint use is as follows. 

We will take responsibility to ensure that personal information is handled appropriately.

Company Name: WORLD COMPASS Co., Ltd.
Address: 7F SAKURA Tower, 3-2 Sakuragaokacho, Shibuya-ku, Tokyo
Representative: Hayato Negoro, President and CCO

8. Security Management Measures

In handling personal information, we implement security management measures from organizational, human, physical, and technical perspectives. These include the formulation of a privacy policy, the establishment of an organizational structure, regular training for employees, the implementation of access restrictions, and security measures to prevent unauthorized access. For details on our security management measures, please contact our “Information Security Committee” below.

9. Handling of Personal Information on Our Website (Use of Cookies)

We may use cookies on the websites we operate to understand visitor behavior, improve site content, and provide customized guidance. You can disable the use of cookies by changing your web browser settings.

10. Requests for Disclosure of Personal Information, etc. 

Customers have the right to request the disclosure, correction, addition, deletion, suspension of use, suspension of provision to third parties, notification of the purpose of use, and disclosure of third-party provision records regarding their personal data held by us. If you wish to make such a request, please contact our “Information Security Committee” below. Please note that a processing fee of 1,100 JPY (including tax) per request will be charged for requests for notification of the purpose of use or disclosure of personal data. (Please enclose postage stamps with your request form, etc.)

11. Contact

Information Security Committee

Email: sec@worldcompass.co.jp

Established as of 01 April, 2017
Amended as of 01 October, 2020
Amended as of 01 August, 2026