Solicitation Policy

Our company, in accordance with the “Act on the Provision of Financial Services and Enhancement of User Protection, etc.,” has established the following solicitation policy for the sale of various financial products, including insurance products, and will endeavor to conduct sales activities accordingly.

1. We will comply with all applicable laws and regulations and strive to conduct solicitation and sales appropriately.

  • We will comply with the Insurance Business Act, the Act on the Provision of Financial Services and Enhancement of User Protection, the Consumer Contract Act, the Financial Instruments and Exchange Act, the Act on the Protection of Personal Information, and other relevant laws and regulations, and strive to solicit and sell in an appropriate manner.
  • In order to ensure appropriate solicitation and sales to customers, we will establish an internal management system and provide training.
  • We will properly manage and handle customer information.
  • We will strive to solicit and sell appropriate insurance products in order to prevent the fraudulent acquisition of insurance benefits. In particular, for insurance contracts with insured persons under the age of 15, we will strive to prevent fraudulent insurance claims by paying particular attention to setting appropriate insurance amounts.

2. We will strive to solicit and sell products in accordance with the customer’s intentions and circumstances.

  • We will endeavor to understand our customers’ intentions and provide appropriate information through explanations of insurance products and services, taking into consideration their knowledge, experience, financial situation, and purchase purpose regarding products and services, so that they can select a product that best suits their intentions and circumstances.
  • When explaining insurance products and services, we will devise ways to provide explanations that are easy for customers to understand depending on the sales format, including cases where sales methods are used without meeting customers face-to-face. In addition, for elderly customers, we will make extra effort to provide more detailed explanations to ensure better understanding.
  • When selling insurance products or providing services, we will give due consideration to the time, place, method, etc.

3. We will strive to provide services that satisfy our customers.

  • We will endeavor to respond to customer inquiries promptly, accurately and courteously.
  • In the event of an accident that is insured, we will provide clear and thorough guidance regarding claims and strive to pay claims promptly and appropriately.
  • We will collect various feedback from customers and use it in product development, service provision, and insurance product sales.
  • We will deepen our understanding of customer needs across individual, small and medium-sized businesses, and large enterprise segments, and strive to provide services based on the concept of “Active Care (Thoughtfulness that is One Step Ahead)” in order tto recognize and prevent risks in advance.

Agency:
World Compass Co., Ltd.
SAKURA Tower 7th floor
3-2 Sakuragaokacho, Shibuya-ku, Tokyo
TEL: 03-6455-3560

* Our company, as an agent of AIG General Insurance Company, Ltd. and JI Accident & Fire Insurance Co., Ltd., has the authority to conclude insurance contracts on its behalf.